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Privacy Policy

TechPawz is committed to providing high-quality pet technology products backed by clear policies on shipping, returns, and customer satisfaction to ensure a seamless shopping experience.

Privacy Policy

Last Updated: January 2025

At TechPawz, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or engage with us in any other way. By using our services, you agree to the collection and use of your information in accordance with this policy.

Information We Collect

We collect different types of information to provide and improve our services to you:

Personal Information

  • When you create an account, place an order, or contact our customer service, we may collect personal details such as your:

    • Name

    • Email address

    • Phone number

    • Shipping and billing addresses

    • Payment information (credit/debit card details, PayPal details)

Usage Data

  • We may collect information about how you access and use our website, including:

    • Your IP address

    • Browser type and version

    • Pages visited and time spent on those pages

    • Device type

    • Geographic location

Cookies and Tracking Technologies

  • We use cookies, web beacons, and other tracking technologies to enhance your experience on our website, remember your preferences, and analyse user behavior. You can manage your cookie preferences in your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing Orders To process your purchases, confirm orders, and deliver products to you.

  • Customer Support To respond to inquiries, resolve issues, and provide customer service.

  • Marketing Communications To send you promotional emails, newsletters, and updates about our products and offers (only if you’ve opted-in).

  • Improving Our Services To analyse user behavior, improve the functionality of our website, and enhance customer experience.

  • Legal and Compliance To comply with legal obligations and protect our rights.

How We Share Your Information

We respect your privacy and will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers We may share your data with trusted third-party service providers who assist in the operation of our business (e.g., payment processors, shipping companies, marketing platforms). These service providers are only permitted to use your information to perform their tasks and are obligated to protect your data.

  • Legal Requirements We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include encryption, secure payment gateways, and access controls. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access You can request to access the personal data we hold about you.

  • Correction You can request to correct any inaccuracies in your personal information.

  • Deletion You can request that we delete your personal data, subject to certain conditions.

  • Opt-Out You can unsubscribe from marketing communications at any time by following the "unsubscribe" link in our emails or by contacting us directly.

  • Data Portability You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

  • Restrict Processing You can request that we limit the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at support@techpawz.com.au

Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer required, we will securely delete or anonymise it.

Third-Party Websites

Our website may contain links to third-party websites. These sites have their own privacy policies, which we encourage you to review. We are not responsible for the content or privacy practices of third-party websites.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about our privacy practices, please feel free to contact us:

Thank you for trusting TechPawz with your personal information. We value your privacy and are committed to protecting your data at every step of your journey with us.