Last Updated: December 2024

At TechPawz, we offer a wide selection of pet technology products sourced from trusted suppliers. We are committed to providing you with fast, reliable shipping, so your pet can enjoy their new tech products as soon as possible. Please review the following shipping details for more information about how we process and ship your orders.

Shipping Locations We currently ship to Australia and select international destinations. If you are unsure whether we ship to your location, please contact our customer service team.

Order Processing Time All orders are processed within 2-5 business days
Depending on product availability, processing times may vary. Once your order is processed, we will send you a tracking number
for your shipment.

Please note that due to high demand or seasonal volume, processing times may be slightly longer, but we will keep you informed of any significant delays.

Shipping Methods and Delivery Times We offer several shipping options based on the supplier’s location and the shipping method available:
Standard Shipping:

Estimated delivery time 

• 10–30 business days for international orders.
• 5-7 business days for domestic orders within Australia.

Express Shipping 

• Estimated delivery time: 5–15 business days for international orders.
• 2-5 business days for domestic deliveries within Australia.

Delivery times are estimates and may vary depending on customs procedures, weather conditions, or other unforeseen circumstances. Please note that these are not guaranteed delivery times.

Shipping Costs Shipping costs are calculated based on the weight, size, and destination of your order. You will be able to review the shipping fees at checkout before confirming your order.

• Domestic Orders (Australia): Standard shipping is often free for most orders, while express shipping will incur an additional charge.
• International Orders: Shipping fees for international orders vary depending on the destination country. The cost will be calculated at checkout.

Order Tracking Once your order has shipped, you will receive an email containing your tracking number. You can use this number to track your order through the shipping carrier's website.

Please note that tracking information may take up to 24-48 hours to update in the system. If tracking information is unavailable, please allow a few extra days for updates.

Delivery Issues We strive to ensure that your order arrives on time. However, delays may occur due to customs processing, postal service issues, or other unforeseen factors.

Missing Packages: If your order has not arrived within the expected timeframe, please contact us within
60 days of placing your order. We will investigate the issue and assist in resolving it by providing a refund or replacement, as applicable.

Damaged Packages If your package arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work with you to resolve the issue, either by providing a replacement or a refund.
Customs and Duties (International Orders)

For international orders, you may be subject to import duties, taxes, or customs fees depending on your country's regulations. These charges are not included in the price of the product or the shipping fees and will be your responsibility to pay directly to the customs authority or delivery carrier.

Please check your local regulations before placing an order.

Packaging We take care in ensuring that all products are securely packaged for transit. The packaging may vary depending on the product and supplier. Rest assured, your items will be carefully handled to ensure they arrive in excellent condition.

Shipping Restrictions
Certain products may be subject to shipping restrictions based on the destination. For example, some items might require special handling or cannot be shipped internationally due to local regulations. If this applies to your order, we will notify you immediately and offer a full refund or an alternative solution.

We do not ship to P.O. Boxes or some remote locations due to shipping limitations.

Contact Us
If you have any questions or concerns about our shipping policy, please don’t hesitate to get in touch with our customer service team:

• Email:support@techpawz.com.au 

• Contact Form:https://techpawz.com.au/pages/contact

Thank you for choosing TechPawz! We are dedicated to providing your pet with the best in pet technology and ensuring that your shopping experience is as smooth as possible. If you have any questions or concerns, we’re here to help!