Last Updated: January 2025
These Terms and Conditions ("Terms") govern your use of the TechPawz website (the "Site") and the purchase of products through the Site. By accessing and using the Site, you agree to comply with and be bound by these Terms. Please read them carefully.
Introduction
TechPawz is an online store based in Australia providing pet technology products ("Products"). By accessing or using our website, you acknowledge and agree to be bound by these Terms and any applicable laws or regulations. If you do not agree with these Terms, please do not use the Site.
Definitions
"We", "us", and "our" refer to TechPawz.
"You" and "your" refer to the individual using or purchasing from the Site.
"Products" refers to the goods available for purchase on the Site.
Product Information
We strive to ensure that all product descriptions, pricing, and images are accurate. However, we do not guarantee that the content is free from errors or omissions. We reserve the right to modify product information, pricing, and availability without prior notice.
Orders and Payments
Order Acceptance When you place an order through our Site, you are offering to purchase the Products on these Terms. We reserve the right to accept or reject your order at any time.
Payment We accept payment via major credit cards, PayPal, and other methods specified on the checkout page.
Order Confirmation You will receive an email confirming your order once it has been processed. This confirmation does not constitute acceptance of your order.
Shipping and Delivery
Shipping Policy We offer shipping across Australia and internationally, subject to product availability and location. Shipping fees are calculated at checkout and vary based on the delivery destination.
Delivery Times Estimated delivery times are provided at checkout. Delivery times may vary depending on your location and the availability of the product. While we aim to ship orders as quickly as possible, we are not responsible for delays caused by external factors such as shipping carrier issues or customs processing.
Shipping Charges Shipping charges are non-refundable. If you are returning an item, you are responsible for the cost of shipping the item back to us.
Returns and Refunds
Returns We accept returns within 30 days of purchase, provided the product is unused, in original packaging, and in a saleable condition. Certain products may be excluded from returns due to hygiene reasons.
Refunds If you are entitled to a refund under our Return Policy, the refund will be issued to the original payment method. Refunds for returned products are subject to inspection and approval by our team.
Faulty Products If the product is faulty or damaged upon arrival, please contact us immediately. We will arrange a return, replacement, or refund as per Australian Consumer Law.
Intellectual Property
All content on the Site, including but not limited to text, images, logos, product descriptions, and videos, is the property of TechPawz or its content suppliers and is protected by copyright law. You may not use any of our intellectual property without prior written consent.
Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. By using our Site, you consent to the collection and use of your personal information in accordance with our Privacy Policy, which can be found here.
Limitation of Liability
To the extent permitted by law, TechPawz will not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Products or Site. Our liability is limited to the total amount paid for the Products in question.
Prohibited Conduct
You agree not to:
Engage in any activity that violates any laws, regulations, or third-party rights.
Use the Site to distribute viruses, malware, or any other harmful software.
Attempt to interfere with the functioning of the Site or server.
User Account
To make purchases on our Site, you may need to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to notify us immediately of any unauthorised access to your account.
Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, with the updated date listed at the top. It is your responsibility to review these Terms periodically for updates.
Governing Law
These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms will be resolved in the courts of Australia.
Contact Us
If you have any questions or concerns about these Terms or our Products, please contact us at:
TechPawz
By using the Site, you agree to these Terms and Conditions.
This Terms and Conditions document ensures that customers are aware of their rights, responsibilities, and expectations when shopping at TechPawz, which is crucial for protecting your business and maintaining transparency with your customers.
